Terms Of Agreement

General Terms Of Agreement

Important Notice
All Shared and Reseller Hosting payments To vT16 Have a 30-day Money Back Guarantee.

vT16 agrees to provide the client web hosting for a monthly/annual fee. vT16 will never require clients to advertise for vT16 on their website in any way shape or form unless agreed upon such as a non-profit organization receiving complimentary hosting. Clients are allowed to use the service for business/commercial or personal websites or content. vT16 reserves the right to change this agreement at any time without notice.

Contents
All hostingservices provided by vT16 may be used for lawful purposes only ( dedicated servers excluded ). Transmission, storage, or presentation of any information, data or material in violation of any United States (or any other country) law is prohibited. This includes, but is not limited to: copyrighted material, material that is threatening or obscene, or material protected by trade secrets and other statue. The subscriber agrees to indemnify and hold harmless vT16 from any claims resulting from the use of the service which damages the subscriber or any other party.

Examples of Non-Acceptable Contents or Links

Pirated software
Hacking programs or archives
Warez Sites
Warez Linking
Illegal MP3's
Spamming Software
Vip Poster
Hyip
Proxys (including proxy link websites)

Background Running Programs
We do not allow background-running programs. This includes any IRC related software such as bouncers and bots. In certain cases we may allow programs to run continually in the background, these are considered on a one to one basis and an extra charge will be incurred based on system resources used and operational maintenance needed.

Banned Scripts
You are free to use any scripts you wish provided they do not affect the normal operations of the server and they are not mentioned specifically below. Scripts that are commonly known for causing server disruption include large cgi-based message forums, auctions, and banner exchanges. In the event a script affects normal server and/or administrative operations, vT16 reserves the right to disable the account pending client cooperation and resolution.

Violation of indecency and obscenity laws can result in criminal penalties.

Intellectual Property Rights
Material accessible to you through vT16's Services may be subject to protection under the United States of America (or any other country) copyright laws, or laws protecting trademarks, trade secrets or proprietary information. Except when expressly permitted by the owner of such rights, you must not use the vT16 Service in a manner that would infringe, violate, dilute or misappropriate any such rights, with respect to any material, which you access or receive through the vT16 Network. If you use a domain name in connection with the vT16 Service or similar service, you must not use that domain name in violation of any trademark, service mark, or similar rights of any third party.

Defamation
Defamatory speech distributed over the Internet can result in civil liability for the defamer.

Refusal of Service
vT16 reserves the right at its sole discretion to refuse or cancel service. Violation of any of vT16's Rules and Regulations could result in a warning, suspension, or possible account termination. Accounts terminated due to policy violations will not be refunded. Free domains which have been granted for customers paying annually are released to the customer at the end of there hosting period. Domains terminated due to policy violations will not be released to the customer.

Spam or Unsolicited E-Mail
You must not use the vT16 Network, vT16 equipment or any vT16 email address in connection with the transmission of spam, flames, mail bombs, or substantially similar, unsolicited email messages. Your domain may not be referenced as originator, intermediary, or reply-to address in any of the above. This prohibition extends to the sending of unsolicited mass mailings from another service that in any way implicates the use of the vT16 Network, vT16 equipment or any vT16 email address. A message is considered unsolicited if it is posted in violation of a newsgroup charter or if it is sent to a recipient who has not requested or invited the message. For purposes of this provision, merely making one's email address accessible to the public will not constitute a request or invitation to receive messages.

If you are found to have spammed, vT16 reserves the right to disable your domain without warning. In addition, vT16 may impose a $50 penalty for each spam policy violation. vT16 solely reserves the right to refuse or cancel service to known spammers. Lastly, vT16 reserves the right to determine what violates this policy. As such, any violation may result in cancellation of services without refund.

Abuse
Any attempts to undermine, slander, libel, threaten, or cause harm to a vT16 server, customer, employee, or the company directly is strictly prohibited and is grounds for immediate termination without refund. In addition, we will pursue all attempts to the fullest extent of the law.

Indemnification
Customer agrees that it shall defend, indemnify, save and hold vT16 (or it's employee's/owners) harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against vT16, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless vT16 against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with vT16 server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party and (3) copyright infringement. Customer agrees to limit the liability of vT16 to the amount paid for service.

Free Domain Offers
When this offer is being ran and you have a valid promo code:
The terms & conditions for our free domain name offer are plain and simple. We will register the domain name for 1 year on your behalf (Only available for New Customers during sign up). All we ask is that you stay hosting with us for a minimum of 3 months. If you stay for 3 months or longer and then decide to leave you are free to take the domain at no charge. If you do not stay for 3 months you will be required to pay the full price of the domain name before your account can be cancelled.

Refund and Cancellation Policy
For payment, vT16 accepts Visa, MasterCard, Discover, American Express, or PayPal. vT16 does not send out invoices via postal services.

You may cancel your account at any time and receive a full refund (excluding any setup fees or domain name registrations fees incurred, dedicated servers cannot be canceled either) if cancelled within our thirty (30) day money-back guarantee period. Please note that if you received a Clientexec license you will be charged $7.95 for each month the license was active if within the 30 days. To receive this refund, you may not be on a custom package of any sort. You must be on one of the pre-created packages by vT16 that is listed on our site. You may cancel for any reason.

If after thirty (30) days you wish to cancel your hosting account, you will receive no refund of any monies already paid to vT16.

However, if customer cancels fifth teen (15) days before recurring monthly billing date customer will not be billed for the next month and all payments thereafter will be cancelled with immediate effect.

No refunds on ssl's, domain's, teamspeak servers and dedicated servers !

Late Payment
Any account whose payment status is not current as of the start of the next billing period is deemed late. Generally, customers are given a 5 day grace period after which the account is put on suspension.

You will receive a payment reminder everyday from the start of your payment due date. If after 28 days payment has not been received or we have not been contacted regarding payment, your account will be terminated without any further notice. Reactivation of closed accounts due to delinquency incurs a €7,50 reactivation fee as well as payment of the balance due in full.

Cancellation
You must use only one of following methods to deliver a official written notice of cancellation:
Login to your client area located here, press "My Hosting Packages" and click "View Details" on the respective hosting account with vT16, from there you can chose to cancel immidiate or at end of billing period, Remember there is a five (5) day cancellation period if you want to cancel our services! Remember to include that you want a refund if your inside the 30 day's refund guarantee!

Disclaimer
vT16 will not be responsible for any damages your business may suffer. vT16 makes no warranties of any kind, expressed or implied for services we provide. vT16 disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by vT16 and its employees. vT16 makes a 99.8% Uptime guarantee.

vT16 keeps daily backups of their servers. vT16 can accept no responsibility for any loss of data or consequences arising from this. vT16 always advises clients to back up their site data regularly for its own protection.

vT16 furthermore expects that its customers who provide hosting services (resellers) to others will ensure its customers fully comply with all applicable laws concerning the privacy of online communications and any other policy of vT16. A customer's failure to comply with those laws will violate this policy.

If a customer provides hosting services (resellers) to others and decides to cancel their reseller hosting account with vT16 then vT16 will not be responsible for maintaining hosting for the resellers customers.

Finally, vT16 wishes to emphasize that in accepting services, customers indemnify vT16 for the violation of any law or vT16 policy, that results in loss to vT16 or the bringing of any claim against vT16. This means that if vT16 is sued because of activities of the customer that violate any law, or this policy, the customer will pay any damages awarded against vT16, plus costs and reasonable legal fees.

Failure to comply with any of our terms & conditions will result in grounds for immediate account deactivation.

vT16 reserves the right to change, edit, or update the policies contained in this document, along with the content on our website at any time for any reason without notice.

Ip limits
Seo ip limit - Accounts can only use the alloted amount of ip's that come with a package to use toward seo. If your package does not come with an ip you will be allowed only 1 ip address for seo. Ip's used for ssl's and valid uses will never been turned down. If found frauding ip's for seo past these limits the account(s) will be up for suspension and or termination.

Ip class's - vT16 can not promise that we will be able to provide different ip classes on a single server. If we so happen to get more then one class this can be done. This all depends on what is available from our datacenter.

Due to a shortage of IP addresses around the world each dedicated IP must be requested via the dedicated IP request form and will only be given if the requester has a complete and valid reason. The price of an IP is €1/mo.

Server Limits

• 25% cpu and or memory for 3 minutes.
• Combined 5% CPU & RAM over 24 hours.
• 250 email limit per domain per hour.
• 50 concurrent database connections at one time.
• Apache threads to be open no longer then 999 seconds.
• Php upload limit of 15 megs.
• Max php session time of 300 seconds or less.
• Limits are subject to change at anytime.

Security Measures active

• Not more then 60 logins per hour when using POP3 Login
• When you use 5 invalid logons to cpanel or ssh or smtp your ip get's blacklisted for 2 hours
• When logging in 10 times with an invalid password to ftp or pop3 or imap it get's blacklisted
• Limits are subject to change at anytime.